Self healing and relaxation in a mug
You are entitled to a refund or exchange if an item has a major problem. This is when the item:
• has a problem that would have stopped someone from buying the item if they had known about it
• is unsafe
• is significantly different from the sample or description
• doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
Alternatively, you can choose to keep the item and we will compensate you for any drop in value.
We are not required to provide a refund or replacement if you simply change your mind.
Please keep your proof of purchase – e.g. your receipt.